Scaleway
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 2024 - 18:17 CET
Investigating - We are currently investigating on an issue on the webmail interface that is unreachable currently
https://webmail.online.net/

Mar 12, 2024 - 11:21 CET
Investigating - The issue is more widespread and there seems to be a global issue with the reachability between Scaleway and many Internet network operator located in Egypt. The same issues of reaching Egyptian ressources are also observed from other (than Scaleway) internet operators. We are still investigating what is causing this issue, and trying to escalate the problem to the Egyptian network operators, but at this point data we have indicated that the issue is global and out of our control
Jan 25, 2024 - 15:35 CET
Update - Our investigation is suggesting that the issue is located on Orange Egypt side, and we are trying to get in touch with them to solve the issue.
Jan 24, 2024 - 10:45 CET
Identified - The issue has been identified, and is located on the provider side, Orange Egypt.
Jan 19, 2024 - 11:21 CET
Investigating - Our network is unreachable from one ( or more ) Egypt internet provider.
We are currently investigating this issue.

Jan 19, 2024 - 09:03 CET
Update - You can still manage datacenter intervention from your dedibox console, in Housing
Dec 19, 2023 - 17:47 CET
Update - We are continuing to investigate this issue.
Dec 19, 2023 - 16:48 CET
Investigating - Ticketing directed to Opcore datacenters is currently unavailable to our dedirack clients.
Our team is currently investigating.

Dec 19, 2023 - 16:48 CET
Investigating - We have noticed that problems with connecting to the dedibackup service can occur.
We will get back to you as soon as we have more information on the situation.

Apr 06, 2023 - 12:23 CEST
Elements - AZ Operational
90 days ago
99.88 % uptime
Today
fr-par-1 Operational
90 days ago
99.78 % uptime
Today
fr-par-2 Operational
90 days ago
99.9 % uptime
Today
fr-par-3 Operational
90 days ago
99.9 % uptime
Today
nl-ams-1 Operational
90 days ago
99.78 % uptime
Today
pl-waw-1 Operational
90 days ago
99.98 % uptime
Today
nl-ams-2 Operational
90 days ago
99.78 % uptime
Today
pl-waw-2 Operational
90 days ago
100.0 % uptime
Today
nl-ams-3 Operational
90 days ago
99.78 % uptime
Today
pl-waw-3 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Operational
90 days ago
98.77 % uptime
Today
Instances Operational
90 days ago
94.48 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
C14 Cold Storage Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
95.91 % uptime
Today
DBaaS Operational
90 days ago
93.97 % uptime
Today
LBaaS Operational
90 days ago
94.48 % uptime
Today
Container Registry Operational
90 days ago
98.01 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
99.98 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Functions and Containers Operational
90 days ago
99.9 % uptime
Today
Block Storage Operational
90 days ago
99.98 % uptime
Today
Elastic Metal Operational
90 days ago
100.0 % uptime
Today
Apple Silicon M1 Operational
90 days ago
100.0 % uptime
Today
Private Network Operational
90 days ago
99.66 % uptime
Today
Hosting ? Operational
90 days ago
100.0 % uptime
Today
Observability Operational
90 days ago
99.07 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.73 % uptime
Today
DC2 Operational
90 days ago
99.61 % uptime
Today
DC3 Operational
90 days ago
99.97 % uptime
Today
DC5 Operational
90 days ago
99.63 % uptime
Today
AMS Operational
90 days ago
99.7 % uptime
Today
Dedibox - Products Degraded Performance
90 days ago
99.98 % uptime
Today
Dedibox Operational
90 days ago
99.88 % uptime
Today
Hosting Degraded Performance
90 days ago
100.0 % uptime
Today
SAN Operational
90 days ago
100.0 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
100.0 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
RPN Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Operational
90 days ago
100.0 % uptime
Today
Excellence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[WAW] Maintenance on Managed Redis Mar 19, 2024 09:00-10:00 CET
Our Database Team is scheduling a maintenance for all Redis instances in region WAW on Tuesday, March 19th at 9.00 CET. These will be migrated to IP Mobility and might experience up to 10 minutes unavailability.
Posted on Mar 12, 2024 - 11:53 CET
Update - Update: Scheduled for April 1, 2024
Feb 28, 2024 - 11:01 CET
Scheduled - In order to future-proof your infrastructure and harden security, legacy public-only Kapsule clusters (i.e without any private endpoint) will be End of Life as of 18 March 2024.

Ending the deprecation cycle, Kapsule clusters still with public-only endpoints will be migrated to Private Networks over the following weeks. The migrations will happen region per region, in this order:
1. PL-WAW
2. NL-AMS
3. FR-PAR

With the new default isolation configuration offered by Kapsule, your worker nodes will keep their public IPs to access the Internet. After migrating, past security groups configuration won’t be overridden and RR wildcard DNS still point to public IPs.

Warning: during the migration, all pods of the CNI are restarted. The pod network of your cluster will thus be temporarily unavailable for 1 to 10 minutes (depending on the size of your cluster and the CNI you are using).

Find our dedicated documentation on Kapsule with Private Networks https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/secure-cluster-with-private-network/#how-can-i-migrate-my-existing-clusters-to-regional-private-networks

Dec 01, 2023 - 10:08 CET
Update - Update: Scheduled for April 1, 2024 to Apr 5, 2024
Feb 28, 2024 - 10:55 CET
Scheduled - Kubernetes Kapsule clusters in the PL-WAW region with public-only endpoints will be migrated to Private Networks.

Network downtime: this migration will result in a temporary network loss of 1 to 10 minutes.

With the new default isolation configuration, worker nodes still have their public IPs to access the Internet. After migrating, existing security groups configuration won’t be overridden and RR wildcard DNS still point to public IPs.

Find our dedicated documentation on Kapsule with Private Networks https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/secure-cluster-with-private-network/#how-can-i-migrate-my-existing-clusters-to-regional-private-networks

Dec 01, 2023 - 10:12 CET
The default IP creation value for an instance api will shift from NAT to Routed IP. If you have any script calling the API directly to create instances, please check that it will continue working after the default switch. If you are using our CLI or Terraform adapter, please update to the latest version to support these changes.
Posted on Mar 13, 2024 - 11:16 CET
Update - Update: Scheduled for Apr 15, 2024 - Apr 19, 2024
Feb 28, 2024 - 11:02 CET
Scheduled - Kubernetes Kapsule clusters in the NL-AMS region with public-only endpoints will be migrated to Private Networks.

Network downtime: this migration will result in a temporary network loss of 1 to 10 minutes.

With the new default isolation configuration, worker nodes still have their public IPs to access the Internet. After migrating, existing security groups configuration won’t be overridden and RR wildcard DNS still point to public IPs.

Find our dedicated documentation on Kapsule with Private Networks https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/secure-cluster-with-private-network/#how-can-i-migrate-my-existing-clusters-to-regional-private-networks

Dec 01, 2023 - 10:18 CET
Update - Update: Scheduled for Apr 29, 2024 - May 10, 2024
Feb 28, 2024 - 11:04 CET
Scheduled - Kubernetes Kapsule clusters in the FR-PAR region with public-only endpoints will be migrated to Private Networks.

Network downtime: this migration will result in a temporary network loss of 1 to 10 minutes.

With the new default isolation configuration, worker nodes still have their public IPs to access the Internet. After migrating, existing security groups configuration won’t be overridden and RR wildcard DNS still point to public IPs.

Find our dedicated documentation on Kapsule with Private Networks https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/secure-cluster-with-private-network/#how-can-i-migrate-my-existing-clusters-to-regional-private-networks

Dec 01, 2023 - 10:21 CET
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - We encountered an increase of the latency on ingestion and query path. The affected timeframe is between 16:00-17:00 and 18:00-19:30.
Affected product : Serverless functions & containers

Mar 18, 22:41 CET
Completed - The scheduled maintenance has been completed.
Mar 18, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 CET
Scheduled - Clusters using this specific version will automatically be upgraded to 1.24. Find more details in our version support policy: https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/version-support-policy/
Mar 14, 12:53 CET
Resolved - This incident has been resolved.
Mar 18, 11:45 CET
Investigating - Dedibox servers in the rack are unreachable
Mar 18, 11:28 CET
Resolved - This incident has been resolved.
Mar 18, 11:32 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 13:49 CET
Investigating - We are currently investigating the issue.

Servers SD-91078 to SD-91095 are currently powered down

Mar 11, 11:00 CET
Resolved - This incident has been resolved.
Mar 18, 10:30 CET
Monitoring - A public switch in Room 1 rack A56 was ureachable since 06:35 CET.
The device was replaced and the service is up and running since 10:06 CET.

Mar 18, 10:29 CET
Investigating - Public switch in s1-a56 is unreachable for now.
Servers in that rack currently have no network access.
Our team is already working on it

Mar 18, 07:31 CET
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 14:44 CET
Monitoring - The fix has been deployed, the functionality is back but our team are monitoring it.
Mar 14, 14:29 CET
Investigating - E-mail delivery is impacted. Some operations on the console may fail
Mar 14, 14:12 CET
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 10:00 CET
Scheduled - A maintenance is schedule for Cockpit plans, endpoints SelectPlan, ActivateCockpit and Deactivate Cockpit should be unavailable from 10am to 11 am.
Mar 12, 11:48 CET
Completed - The scheduled maintenance has been completed.
Mar 13, 10:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:30 CET
Scheduled - In order to improve the network connectivity for dedibox in DC2 room 103 we need to move the routing to a new router.
Your dedibox will be briefly unreachable at some point during the maintenance window (09:30 - 10:30 CET). The total downtime should be less than a minute.
Please do not update your IP Failover during the maintenance.

Mar 12, 12:11 CET
Completed - The scheduled maintenance has been completed.
Mar 13, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 07:00 CET
Scheduled - Our Database Team is scheduling a maintenance for all resources attached to Private networks on PAR, AMS & WAW regions on Wednesday, March 13th at 7.00 CET. For all instances created before February 21st, a few seconds latency might be experienced. No impact on public endpoints.
Mar 6, 12:44 CET
Mar 12, 2024
Resolved - This incident has been resolved. Metrics are now back on users cockpits having functions/containers on fr-par. Sorry again about the inconvenience.
Mar 12, 14:36 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 12, 13:50 CET
Investigating - Due to a connection issue between serverless functions/containers infrastructure in fr-par and observability product, clients can't see their metrics anymore in their cockpits (starting 2024/03/12 10:40 UTC). We have located the issue and are deploying a fix right now. Sorry about the inconvenience.
Mar 12, 13:50 CET
Resolved - This incident has been resolved.
Mar 12, 10:32 CET
Investigating - Servers in racks D45/D9 and D45/D10 were unreachable from 1:10 to 1:15 (CET).
[S45/D9]

Mar 12, 10:32 CET
Resolved - This incident has been resolved.
Mar 12, 09:57 CET
Investigating - DHCP and DNS were down from 13:45 to 14:15, Paris time.
Mar 11, 14:36 CET
Mar 11, 2024
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Resolved - This incident has been resolved.
Mar 7, 15:32 CET
Investigating - Following a maintenance, the API and Grafanas are unavailable, pushs and queries are unafected. We are currently working on it.
Mar 7, 15:22 CET
Mar 6, 2024

No incidents reported.

Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 14:00 CET
Scheduled - For the futur improvements of cockpit, a short maintenance need to be done.
All Grafana related APIs will be unavailable for a short period.
Metrics, logs and traces of ingestion will still work.
Sorry for the inconvenience

Feb 28, 10:41 CET
Resolved - This incident has been resolved.
Mar 5, 11:08 CET
Investigating - We are currently investigating this issue.
Mar 5, 11:08 CET
Completed - The scheduled maintenance has been completed.
Mar 5, 10:00 CET
Update - Maintenance will take a bit longer as expected, end is planned to 10AM CET
Mar 5, 08:09 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 07:00 CET
Scheduled - An update of our ticketing tool will be ran on 2024-03-05 at 07:00 CET for 2 hours.

During this time, ticketing will not be available for Elements.

Our other support platforms such as Dedibox ticketing and phone calls will remain available for the entirety of the maintenance.

Feb 29, 11:17 CET
Resolved - Some configuration were missing on this switch during the maintenance yesterday. This was resolved since 08:34 CET today
Mar 5, 09:12 CET
Investigating - Dedibox servers in the datacenter 2, room 103 PRO, rack A3 are unreachable. We are currently investigating the issue.
Mar 4, 21:45 CET