Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Past Incidents

Saturday 15th December 2018

No incidents reported

Friday 14th December 2018

Databases [ODS] Maintenance - reboot one database server

In order to improve stability on our ODS solution, we plan to reboot one ODS database server urgently, it will impact few costumers generating a 10-15 minutes outage

Start : 14-Dec-2018 1300Z 1400LT.

Duration: 10-15 minutes

14-Dec-2018 1331Z 1431LT

Maintenance is over, all instances are up and running.

DC2 [DC2] - Room 203a Rack N12 Block 1 and 2 down

We are facing a network issue in DC2 Rack N12 Block 1 and 2

The servers are currently not answering. We are working on fixing this as soon as possible.

Next update by 14/12/18 1450Z (1550LT)

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Update 14/12/18 14/12/18 1442 (1542LT)

Issue has been identified, servers are up and running

Thursday 13th December 2018

AMS1 Network [AMS1] - RPN not reachable from other datacenters

The RPN network on Amsterdam (AMS1) is currently isolated. It is not reachable from other datacenters

This issue concerns only servers in Hall 2 (AMS1)

We are working at the moment on bringing back up the links

Next update by 13/12/18 1100Z (1200LT)

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Update 13/12/18 1140Z (1240LT)

We are still investigating the issue, all the concerned team is on it.
Next update by 13/12/18 1300Z (1400LT)

Update 13/12/18 1350Z ( 1450 LT)

Our provider has been contacted this morning, we are waiting for their intervention to bring the links up again

Update 13/12/18 1850Z ( 1950 LT)

A workaround has been deployed bringing back the RPN access to Hall 2 (AMS1). We are now monitoring the situation.

Wednesday 12th December 2018

DC3 [DC3-RPN] Room 404

We are encountering an issue regarding forwarding packets on RPN switches, room 404 . We are doing our best to fix it as soon as possible.

Next update by 12/12/12 1600Z (1700LT)

Tuesday 11th December 2018

No incidents reported

Monday 10th December 2018

DC2 Network Partial network unavailability

Our teams identified a partial network outage in Dedirack and b2b rooms.
Following an human error regarding another maintenance's planification, trafic has been null-routed for a few minutes.

Actions have been taken to improve our process in order to avoid such issue.
Support remains at your disposal should you have any question.

Date : 12-10-18
Time : From 1250Z (1350LT) to 1254Z (1354LT)

Sunday 9th December 2018

Web Web hosting access issues

We are observing multiple issues on our web hosting platform which may affect the accessibility of your website. You may encounter 500 errors or blank pages. Our teams are aware of the issue and are working on its resolution.

Update : 10/12/2018 1440Z (1440LT)

We had an issue with our infrastructure at certain time of the night (LT). We fixed it and will deliver a solution so it won't happen again. 500 errors are now fixed.