Monday 10th September 2018

Dedibackup Access issue

We have detected a login issue on DC3 Dedibackups. This leads to a 530 Bad Login error.

We are currently investigating this issue.

===================

19/09/2018 12:45 UTC (14:45 Paris time)

Our team tried recovering services but hardware is completely down and data are not recoverable.
We have decided to migrate all affected customers to new Dedibackup spaces, but data have been lost in the process.
We will close this status once all customers are correctly migrated.

10/09/2018 10:00 CET

The product team has identified the root cause and working on a fix

10/09/2018 09:00 CET

Issue has been escalated to local team