Tuesday 13th November 2018

PAR1 Compute API [C2 PARIS] Some C2 servers have ssh connection issues

Some of our C2 servers from Paris are facing some ssh connection issues. The issue is being worked by the Compute and Network teams.

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13/11/18 1420Z (1520LT)

Following a network filtering configuration issue on BareMetal range, NBD connection was cut short, causing the whole server to be unreachable. Issue has now been fully fixed but it will still be required to hard-reboot your node to recover NBD connection and access your system. Should you still have issues reaching your server, please contact our support team directly.

13/11/18 1120Z (1220LT)

The product team is working to troubleshoot the issue.