Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Past Incidents

Tuesday 11th December 2018

[ODS] Scheduled instances reboot, scheduled 5 days ago

In order to improve stability on our ODS solution, we are scheduling a short maintenance on ODS instances.
Services will be restarted by batch, starting at 0800LT (0700Z) and ending around 1000LT (0900Z).

Impact : Services will be down during a few minutes until reboot is complete and services are correctly restarted.

Start : 11-Dec-2018 0700Z 0800LT

Duration : 5-10 minutes at most

UPDATE: Instances with these IPs 62.210.16.15 / 10.90.254.123 are currently not answering. We are doing our best to fix this as soon as possible

  • Our team has identified the issue, it should be completely fixed soon.
  • Issue has been fixed, everything is back to normal.

Friday 7th December 2018

No incidents reported

Thursday 6th December 2018

DC2 [DC2] interruption service on Room 101 Rack N13 Block N

We have detected an issue in DC2, Room 101 Rack N13 Block N.
Servers are not reachable for the moment.

We are currently investigating.

Update : 07-Dec-2018 1620Z (1720LT)

After multiple physical intervention on rack, block is still not responding and we are unable to restore services.
Impacted customers will be contacted directly by ticket.

Wednesday 5th December 2018

No incidents reported

Tuesday 4th December 2018

No incidents reported

Monday 3rd December 2018

Web SSL certificate generation interrupted

We have identified an issue with our SSL generation service, it is currently offline for investigation, it shall be restored as soon as possible. We apologise for the inconvenience.

Next update by 04/12/18 0800Z (0900LT)

UPDATE: We have now fixed this issue and the certifiactes are now generating correctly

Sunday 2nd December 2018

DC3 [DC3] interruption service on Room 4-6 Rack F19

We have detected an issue in DC3, Room 4-6 Rack F19. Servers are not reachable for the moment We are currently investigating.

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02/12/2018 1820Z (1920LT)

We have fixed it, the switch now answers correctly and the servers are coming back up

Compute Nodes [SCALEWAY] - Data Storage Alerts

We receive alerts from a data store, our team is investigating to identify the root cause and the current impact on customer's services. We will update this status as soon as we have additional details to share.

Compute Nodes [SCALEWAY] - Instances Provisioning Problems

Our teams identified an issue regarding newly instances provisioning and start for PARIS region. We are working to resolve this issue as quickly as possible.

Issue is now fixed, thank you for your patience.

Saturday 1st December 2018

Console [SCALEWAY] - Support ticket unavailability

We are currently facing an issue when opening a support ticket with "TRULY CRITICAL" button on Scaleway. We are working on fixing this.

We have now fixed it. The ticket interface is now working correctly