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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[RPN] Scheduled maintenance on 3 RPN switches

We are scheduling a software upgrade on 3 switches managing RPN access on the following racks :
DC5-A, room 120, block B5
DC5-A, room 120, block D5
DC5-A, room 120, block G7

During the maintenance, RPN services won't be reachable from your server.
We are expecting a 15 minutes downtime at most.

Start : 15-Nov-2018 0600Z 0700LT

Duration : 15 minutes

[DC3] - Maintenance of fire suppression system

[DC3] Maintenance of fire suppression system

Maintenances. -Control VESDA system, -Control manual triggers, -Control sound alarms and seeing alarms, -Control Actuated Devices of Safety, -Control alarm reports, -ContrĂ´l valves fire suppression. (outside datarooms)

Impacts on services: This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Past Incidents

Wednesday 7th November 2018

[DC3] UPS Curative maintenance, scheduled 1 week ago

[DC3] UPS Curative maintenance

Location : DC3

What is done : We will do the curative maintenance of the inverters of electrical chains A, B, C and D on the 7th of November 2018. The inverters of these electrical chains supply racks of IT halls.

Impact : no impact - In the event of a failure of a second UPS on a chain where one UPS is in maintenance (offline), the other three remaining UPS are currently able to recover the current load

Start : 7th of November 2018 0700Z 0800LT

Duration : 10 hours 1700Z 1800LT

[DC3] Curative maintenance on battery of UPS, scheduled 1 week ago

[DC3] Curative maintenance on battery of UPS

We will do the curative maintenance of the inverters of electrical chains A, B, C and D the 7 november 2018. The inverters of these electrical chains supply racks of IT halls. Operations will be performed by our maintainer under our permanent supervision. UPS impacted :

ASI A1: 1 battery ASI B3: 1 battery ASI C2: 2 batterys ASI D2: 1 battery This maintenance requires isolating each UPS in order to intervene on the device. The downtime of an UPS is estimated to take 30 minutes. The operation will be done UPS by UPS and will have no impact on your equipments housed in our Datacenter : the others UPS of the electrical chain are sized to recover the load from the offline UPS

Start : 7-Nov-2018 0700Z 0800LT

Friday 2nd November 2018

No incidents reported

Thursday 1st November 2018

Databases Partial outage on ODS platforms

Due to hardware failure, some ODS instances weren't available for around 15 minutes.
Issue occurred between 1607Z (1705LT) and 1620Z (1720LT) on 01/11/2018.

We were able to restart all services, services are stable again.

If you still experience issues, please contact our support team.
Thank you for your patience.

Wednesday 31st October 2018

DC3 [DC3] Electrical outage in part of room 4-3

We are currently experiencing a small electrical outage impacting 3 racks in DC3, Room 4-3 :

Racks : C16, C17, C18

Our team at the datacenter is already working on it in order to resolve it as quickly as possible.

Next update at 1030Z (1130LT)

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31/10/18 1010Z (1110LT)

Issue is now fixed as we replaced the faulty part.

Tuesday 30th October 2018

DC3 [DC3] Electrical interruption

We encountered a short electrical outage in our DC3 Datacenter. The redundancy started a few minutes later and everything is coming back up right now.

Please excuse us for the situation.

Monday 29th October 2018

No incidents reported

Sunday 28th October 2018

No incidents reported

Saturday 27th October 2018

No incidents reported